Saturday, June 30, 2018

The Tipping Point: An Argument for Eliminating Gratuities download .pdf by Peter Caldon


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Technology, restaurant design, and hospitality are enjoying renaissancesbut tipping is the same as ever. Ending tipping wont end good service, but it would elevate service delivery. Team members earning a higher steady income, and who received medical insurance, paid leave, and were offered revenue sharingjust like workers in every other retail service industry where value is recognized and rewardedwould do a better job. The Tipping Point, however, also examines arguments for why tipping should continue, highlighting.
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